Shipping Policy
Thank you for choosing our products. Please review our shipping policy carefully to understand how we handle the delivery of your orders.
Order Processing
Orders are typically processed within 1-3 business days after payment confirmation.During peak seasons or promotional periods, processing times may be extended.We will notify you via email if there are any delays in processing your order.
Shipping Methods and Timeframes
We offer Standard Shipping (5-7 business days) and Expedited Shipping (2-3 business days).Shipping timeframes are estimates and not guaranteed.International shipping may take 10-21 business days, depending on the destination.
Shipping Rates
Shipping costs are calculated based on the weight of your order and your location.Free shipping is available for domestic orders over $100.International customers are responsible for any customs fees or import taxes.
Tracking Information
A tracking number will be provided via email once your order has been shipped.You can track your package using our website or the carrier's tracking system.
Address Accuracy
Customers are responsible for providing accurate shipping information.We are not liable for delays or non-delivery due to incorrect addresses.A fee may be charged for address changes after an order has been shipped.
Delivery Attempts and Unclaimed Packages
Most carriers will make up to three delivery attempts.Unclaimed packages returned to us will incur a restocking fee of 15%.Customers will be responsible for re-shipping costs for unclaimed packages.
Lost or Damaged Packages
We are not responsible for lost or stolen packages after delivery confirmation.If your package arrives damaged, please contact us within 48 hours of delivery.Photographic evidence of damage may be required for claims.
Insurance
All orders are insured up to $100. Additional insurance can be purchased at checkout.Claims for lost or damaged items must be filed within 5 business days of the expected delivery date.
International Shipping
We ship to most countries, but some restrictions apply.International customers are responsible for all duties, taxes, and customs fees.We cannot guarantee delivery timeframes for international orders due to potential customs delays.
Shipping Restrictions
We do not ship to P.O. boxes or APO/FPO addresses.Certain products may have shipping restrictions due to regulations or fragility.Order Changes and Cancellations
Order modifications or cancellations
must be requested within 24 hours of placing the order.Once an order has been shipped, it cannot be modified or cancelled.
Force Majeure
We are not liable for delivery delays due to circumstances beyond our control (e.g., natural disasters, strikes, severe weather).
Privacy and Security
We use trusted shipping partners to ensure the safe and secure delivery of your items.
Your personal information is protected in accordance with our Privacy Policy.
By placing an order with us, you agree to this shipping policy. We reserve the right to update this policy at any time without prior notice. If you have any questions, please contact our customer service team.